Delair Court Resident Information

Delair Court Resident Information


"There was a fire at Delair Court Apartments in Abbotsford in the early morning hours of February 14, 2021. At this time, there are 57 apartments affected, meaning 57 of our residents/families are currently displaced. In addition, 45 apartments in the neighbouring building were evacuated and we are working with authorities on helping them return home when it is safe to do so. We would like to express our condolences for those who have lost their homes and possessions, and we thank Abbotsford Fire Rescue Service for their quick action, grateful there were no injuries. We have been working on solutions and housing options with Emergency Social Services of Abbotsford and would like to thank them for their wonderful support for our residents. We are also working with the authorities on the cause of the fire and when we have more details, we will let you know.." - Jason Fawcett, President , Kelson Group 11:08am, Feb. 14, 2021

 

This page is for the residents of Delair Court Apartments who have been affected by the fire on February 14, 2021. We will provide resources, information, and updates to help you in this challenging time as we sort out details with the authorities, insurance providers, and emergency services.

 

Attention Residents:

If you have not heard from us by text please message Victoria Hatton at (778) 241-8353, with your current contact information and phone number. If you have additional questions, please email delair@kelsongroup.com so we can specifically help you and your unique situation.

Mail - Please contact Canada Post on 33973 Gladys Avenue to make arrangements for your mail.  Or try calling 604-855-3695 for more info. 

Utilities – if you are from the 35180 building please cancel your BC Hydro, phone, internet, cable that services your apartment.   

Restoring power to 35160 Building A -  we have no new updates on how and when we can restore power to the building and your apartment.  We are waiting for engineers to come up with a plan and will advise you daily on our progress. 

TELUS would like to provide each displaced resident with a $50 e-gift card and they will contact you regarding equipment fees which they plan to waive. Please contact Sarah Ballantyne at (250) 253-5395 directly.

Vehicles – if your vehicle is still in the underground parking area please come to the building and register with security between 10 am and 4 pm to allow you to access it.  If you are not able to remove your vehicle in the next few days please contact Victoria to advise us of your situation. 

Help for Delair Court | Facebook Group with resources for clothing, essentials and more.

 

Status Updates:

When will we be able to go back into our apartment?  Update March 11, 2021

For those residents in Building A (35160) that do not have tenants insurance please secure it now to cover your belongings while you are absent and for the rest of your tenancy.  We will be requiring proof of insurance prior to moving back into your apartment.  We have two insurance providers we recommend that you can call, HUB 1-855-703-7882 or Nuera 1-866-683-6444 that would be happy to assist you. They are also listed on our Kelson Group website with a portal to apply online with monthly payment options. You are also more than welcome to obtain insurance from any other provider.

 

FAQs.

My vehicle suffered damage. What do I do next?

You will need to contact ICBC to file a claim for your vehicle. You will need to go through the recommended steps on their Report a Claim webpage. Please tell your adjuster that Bryan Meier of Claims Pro is the on-site general adjuster. 

 

What are some local hotels that accept pets?

Here are a list of pet friendly hotels located close to Delair Court Apartments.

Abbotsford Hotel

Best Western Plus Regency

Clarion Hotels Abbotsford

Coast Hotels Abbotsford

Sandman Hotel Group

Super 8 by Wyndham

Travelodge by Wyndham

 

 

Apartment rentals in Abbotsford: Updated March 5, 2021

  1. U Building at 1575 McCallum Road, 1 bedroom for $1250, call 778-771-5529 
  2. Parkview Place at 2578 James Street, call 778-666-5214.  2 bedroom + den March 1st. 
  3. Rancho Rentals, call Cathy at 604-855-0010:|
    Forrest Terrace:  2 x 2BR apartments $1,400 plus parking
    Upper Montrose:  1BR $1,950
    Upper Montrose:  2 BR + Den  $2,200
    The Waddington:  1BR  $1,300
  4. Pacific Cove Property Managers, 1 bedroom, $1300, Call Alejandra Campos (604) 850-5375.
  5. Balsam Apartments, 1968 McCallum Road, call (604) 855-7368 or email mccallum@metcap.com.
    March 1st:   Studio  $1,029.15
    March 1st:  1BR (six will be available)  $1,155.38 to $1,210.00

 

What if my pet is missing?

The Canadian Disaster Animal Response Team of Southwest BC (CDART) has been deployed to the scene at the request of Abbotsford ESS. If any of our residents are missing a pet and is unsure whether CDART has their information, please contact Cheryl Rodgers at (778) 227-0407. 

 

What happens to my lease and damage deposit?

For residents who are not able to return to their homes in Building B ( 35180), we will be returning your damage deposit and half of February's rent with in the next 72-96 hours. For residents of Building A (35160), we will return your rent payment for the days you are out of your suite.

 

What do I do about damaged belongings that were in my apartment?

Upon signing your lease with Kelson Group, we ask you to ensure you have tenant insurance in order for the contents of your apartment to be insured so they can be replaced. Contact your insurance provider right away to advise them of the situation so they can start walking you through the next steps.

 

Who can I reach out to for help?

Abbotsford Emergency Support Services (ESS) is available to residents of Delair Court if they need assistance. The ESS Reception Centre for Delair Court residents is located at The Salvation Army Cascade Community Church at 35190 Delair Road for call (604) 556-7000. 

Please attend in person and a member of the ESS team can help you with emergency support services.

Hours of assistance: Daily 10am to 2pm. Please call in advance.

 

Other support resources:

5 and 2 Ministries, contact Linda McLelland, Outreach & Fellowship Supervisor at 778-982-8882

Abbotsford Area Resources List

Archway Community Services: offers service programs, including housing, counselling, youth services, the Starfish Pack program and they are also one of the United Way Food Hubs so can offer food support. Email hello@archway.ca or call 604-859-6334.

BC Housing Emergency Services and Support for Communities

Big Brother Big Sisters of the Fraser Valley - offer youth mental health programs and support. Email corina.carroll@bigbrothersbigsisters.ca or call 604-852-3331

Central Heights Church, call 604-852-1001

HEMBC Health Emergency Management: Psychological First Aid Telephone Support

HEMBC Health Emergency Management: Psychosocial Resource List

I belong, email nicki@ibelongcommunity.com

Salvation Army Centre of Hope: Food support, call 604-852-9305

 

What do I do after a fire?

The Office of the Fire Commissioner has some excellent advice and resources in their What To Do After A Fire online resource tool. It shares information on insurance, how to take care of the immediate needs of your family, pet safety information, and more

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