COVID-19 Information to Residents

 

RESIDENT INFORMATION - COVID-19

 

UPDATE: November 20, 2020 
Please note due to the most current restrictions and orders from the BC Government, our BC properties will only be addressing emergency maintenance calls at this time. In addition, masks are now required in all public indoor settings including common areas of apartment buildings.  No social gatherings of any size are allowed with anyone other than your household or core bubble.  Deliveries should be met at the front door of your building. 

Your safety is our priority and we ask for your patience at this time. Our staff works hard to help our residents live better, and our maintenance crews are on-site keeping multiple buildings functioning. 

As the provinces across Canada roll out their re-start plans, we want to provide you, our residents in B.C. and Alberta, with information on the steps we are taking to continuously improve the safety of our residents and employees.

We've seen how important it is for all of us to take action and be prepared to help reduce the spread of the coronavirus. With this in mind, we encourage you to keep up-to-date and follow all Government of Canada and Provincial Government recommendations.

We will post information and updates to this page as needed.

Most Recent News: 

November 20, 2020 | BC Residents Letter to Residents : Nov 20 Masks, Visitors, Deliveries 

April 23, 2020 | BC Residents Letter to Residents : May 1 Rental Payments

April 23, 2020 | AB Residents Letter to Residents : May 1 Rental Payments

April 13, 2020 | BC Residents Letter to Residents: BC Temporary Rental Supplement

March 26, 2020 | All Residents Letter to Residents: Cancelled Rent Increases

March 26, 2020 | All Residents Letter to Residents: General Maintenance

March 24, 2020 | All Residents Letter to Residents: Visitors & Deliveries

March 17, 2020 | All Residents Letter to Residents: Update

March 13, 2020 | All Residents Letter to Residents


  Kelson Group Rental Assistance Program    |   Application: Click Here
Our Kelson Group Rental Assistance Program is for residents facing prolonged financial hardship due to illness and/or income loss. The program will provide residents housing security as they wait for government support and is available for residents who apply and qualify. Application forms are available online here or by filling out the paper form that has been delivered to you and submitting to your building's office.

We are here to help you live better.  Please call or email your Building Manager if you have any questions.

 

Financial Resources:

COVID-19 CANADA: Canada Emergency Response Benefit 
COVID-19 BC: Provincial Support and Information
COVD-19 BC: BC Temporary Rental Supplement and FAQs
COVID-19 AB: Information for Albertans

Other Resources:

Canada
Health Canada
 

British Columbia
HealthLink BC 
BC Centre for Disease Control 
Assistance for Seniors BC
Safe Seniors, Strong Communities Program

Alberta
Alberta Health Services
Assistance for Seniors Alberta
COVID-19 Self Assessment Online
 

 

Maintenance Tips

UPDATE: November 9, 2020 
Please note due to the most current restrictions from the BC Government, our Fraser Valley properties will only be addressing emergency maintenance calls at this time. Your safety is our priority and we ask for your patience at this time. Our staff works hard to help our residents live better, and our maintenance crews are on-site keeping multiple buildings functioning. 

Most maintenance calls are primarily related to plumbing issues, a service essential to all our residents. Just imagine what self isolation or quarantine would be like without functioning water and sewer! The good news is you can help reduce the number of emergency calls to our maintenance team by following a few preventative tips to keep your building's plumbing working efficiently as it should.

Below are a few how-to tips and tutorials we wanted to share with you.

How to unclog a slow running bathroom sink drain
How to unclog a kitchen sink

 

 

 

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